Otona Lavender is a member of the Client Service/Operations team, serving as an Associate Director with a focus on Client Service needs and is based out of Heck Capital’s Rhinelander Office. 

Otona graduated from Nicolet Area Technical College in 1996 with an Associates Degree of Applied Science in Administrative Assistance. Later Otona went on to gain her B.B.A with an emphasis in General Business and Minor in Human Development from the University of Wisconsin - Green Bay in 2014, the same year she began her investment career with Heck Capital. Otona passed her Series 65, Uniform Investment Adviser Law Examination in 2022. Otona is currently a Notary Public for the State of Wisconsin. She is Wisconsin Life and Health Insurance licensed. Prior to joining Heck Capital, Otona spent many years in client service, including in the insurance industry as well as 12 years in county government. 

Otona’s Executive Client Service responsibilities include working closely with Advisors to facilitate client requests, assisting with administrative and operational duties in relation to client’s accounts with a main goal to build a strong client/advisor relationship. She is also responsible for facilitating money movement, handling contributions and distributions for Donor Advised Funds as well as training and mentoring new hires.

Otona is a lifelong resident of Rhinelander, WI and shows her commitment to the community by showing support every year with a "Walk to Remember" to help the Alzheimer's Association raise funds for support and research. This is an annual event held in more than 600 communities nationwide and is the world's largest event to raise awareness and funds for Alzheimer's care.

Otona enjoys spending time with her family and friends, reading books and relaxing with her furry friends.